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Distance sales contract (accommodation service)

Fields in square brackets are filled in with your details during booking; a completed copy is sent with your confirmation e-mail. If the English and Turkish texts differ, the Turkish text prevails.

Article 1 — Parties

1.1 Service provider (LINKINN)
LİNK MESKEN TURİZM TİCARET ANONİM ŞİRKETİ (brand: LINKINN)
Address: Yeşilkent Mah. 1880. Sk. C Blok No: 60/2 İç Kapı No: 174, Esenyurt / İstanbul
Tax office / no.: Esenyurt / 6091263629 · MERSİS no.: 0609126362900001 · Trade registry no.: İstanbul 433914-5
E-mail: hello@linkinn.net · Phone / WhatsApp: +90 539 411 41 20 · Website: https://linkinn.net
Tourism permit: [permit no.] (the permit issued for the apartment by the Ministry of Culture and Tourism, Kültür ve Turizm Bakanlığı)

1.2 Guest (consumer)
Full name: [full name] · E-mail: [e-mail] · Phone: [phone] · Country: [country]

The guest is the person who makes the booking and approves this contract electronically. The guest is also responsible for ensuring that the other persons staying under the booking comply with the rules in this contract.

Article 2 — Definitions

Article 3 — Subject of the contract

This contract concerns the provision of accommodation services, on the dates below, in the apartment the guest has booked through linkinn.net, and the rights and obligations of the parties. The parties are subject to the provisions of Law No. 6502 on Consumer Protection (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği). The pre-contractual information form is an integral part of this contract.

Article 4 — Booking details

Booking no.[booking no.]
PropertyÖnay Life Rezidans, Yeşilkent Mahallesi, 1880. Sokak No: 60/2, Esenyurt / İstanbul
Apartment type[apartment type] · floor [floor]
Check-in[check-in date], from 15:00
Check-out[check-out date], by 11:00
Nights[nights]
Number of guests[guests] (maximum occupancy of the apartment: [max. guests])
Offer code (if any)[offer code]

Article 5 — Price

5.1 Prices are in euros (EUR):

ItemAmount
Accommodation ([nights] night(s))[accommodation price]
Cleaning fee (once per stay)[cleaning fee]
Total[total]
Cash payment discount (15%, only if "Pay in cash at check-in" was selected)−[cash discount]
Total payable by the guest[total payable]
Paid during booking[paid now] ([TL amount] TL)
Payable at check-in[payable at check-in]
If the balance is paid by card at check-in (only if "Pay in cash at check-in" was selected; the cash discount does not apply)[balance by card]

5.2 The cleaning fee is charged once per stay, not per night. For a personal offer, the offer price is the final price, including cleaning.

5.3 Prices include VAT and accommodation tax.

5.4 Once the booking is confirmed, the price is not changed (without prejudice to the case in Article 6.1(b) where the balance is paid by card instead of cash). Changes requested by the guest, such as a change of dates, may require a new price calculation; changes are made only with the written (e-mail / WhatsApp) approval of both parties. The price does not change with the number of persons; the number of guests may be changed in accordance with Article 8.4.

5.5 The invoice is issued as an individual or corporate invoice, based on the details provided by the guest.

Article 6 — Payment

6.1 Payment options. When card payment is available, the guest chooses one of the following options during booking:

a) Pay the full amount now by card: The full total is paid by card during booking.

b) Pay in cash at check-in: A 15% cash payment discount is applied to the total (including cleaning); the discounted total is rounded to the nearest whole euro (0.50 € and above is rounded up). To secure the booking, the guest pays an advance payment by card during booking; the advance payment is 30% of the discounted total (rounded to a whole euro by the same rule), but at least 50 €. If the advance payment would be equal to or more than the discounted total, this option is not offered. The balance is paid in cash to a LINKINN staff member on the day of check-in, and a receipt is issued in return; the time and place for meeting the staff member are notified before arrival. The balance is paid in euros or, if the guest wishes, in Turkish lira (TL) at the latest euro foreign exchange selling rate published by the Central Bank of the Republic of Türkiye (TCMB) at the time of payment. If the guest wishes to pay the balance by card instead of cash, the cash payment discount does not apply: the balance is calculated by deducting the advance payment from the undiscounted total ([balance by card]) and is paid by card via the payment link sent to the guest. If cash payment cannot be accepted for a reason attributable to LINKINN, the discount is kept for card payment as well. The Turkish lira amount is rounded to the nearest kuruş. The balance is paid in a single payment and by a single method (entirely in cash or entirely by card). The apartment is not handed over and the check-in details are not activated until the balance is paid; if the balance is not paid by 11:00 on the day after the check-in day, the no-show provisions in Article 2 apply.

c) Personal offer: The payment plan is set by the offer: either the full amount by card, or the advance payment stated in the offer (at least 50 €) by card during booking and the balance at check-in. Offers have no cash discount option. The balance is paid at check-in in cash, in euros or in Turkish lira at the latest euro foreign exchange selling rate published by TCMB at the time of payment, or by card via the link sent; the amount does not change with the payment method.

6.2 When card payment cannot be accepted, only a booking request is taken on the website; no contract is concluded. Once card payment is possible, LINKINN checks availability and sends a personal offer link to the guest's e-mail address. The contract is concluded when the guest approves the pre-contractual information form and this contract on this link and pays by card.

6.3 Card and bank. 16-digit Visa, Mastercard and TROY cards are accepted; there are no instalments. Payment is taken via the virtual POS of Kuveyt Türk Katılım Bankası A.Ş., with 3D Secure verification.

6.4 Turkish lira conversion. The bank collects payments in Turkish lira only. The euro amount to be paid by card is converted into Turkish lira at the latest euro foreign exchange selling rate published by TCMB at the moment the payment step is reached; the rate and the TL amount are shown above the payment button, and the amount is charged to the card in TL. For this booking: 1 € = [rate] TL ([rate date]), amount charged [TL amount] TL. For cards in a foreign currency, the conversion of the TL amount into the card's own currency and any fee for it are determined by the bank that issued the card.

6.5 Card details. The card number, expiry date, security code and name on the card are transmitted to the bank via the LINKINN server over an encrypted connection and are not stored by LINKINN. Only the card brand and the last 4 digits are kept on record.

6.6 Uncertain outcome. If no definitive response is received from the bank, the guest is asked not to pay again; LINKINN checks the status with the bank and writes to the guest. If it turns out that the same booking was charged twice, the excess charge is refunded without delay.

Article 7 — Conclusion and confirmation of the contract

7.1 The contract is concluded when the guest accepts the pre-contractual information form and this contract by ticking the approval box at the payment step and the payment (the full amount or the advance payment) is approved by the bank. If the payment is not approved, the contract is deemed not to have been concluded and the apartment is not reserved for the guest.

7.2 Once the contract is concluded, the booking number, payment details, cancellation terms and completed copies of this contract and the pre-contractual information form are sent to the guest by e-mail.

7.3 LINKINN keeps the guest's time of approval, the approved document version and the electronic records of the transaction for at least three years, as required by Article 20 of the Distance Contracts Regulation.

Article 8 — Stay (performance) and rules

8.1 Check-in and check-out. Check-in is on [check-in date] from 15:00; check-out is on [check-out date] by 11:00. Early check-in or late check-out is possible only if the apartment is available and LINKINN gives prior written (e-mail / WhatsApp) approval. An approved early check-in from 13:00 and an approved late check-out until 13:00 are free of charge. For an early check-in before 13:00 or a late check-out after 13:00, half of the average nightly accommodation price (Article 2) is charged for each, separately; for this booking, [half of the nightly average].

8.2 Key. Check-in is via a smart lock. The lock code and check-in details are sent before arrival; the guest does not share them with anyone other than the registered guests (Article 2).

8.3 Identity. Everyone staying is obliged to provide the details of a valid identity document (Turkish identity card or passport) at check-in; as required by law, these details are reported to the law enforcement authorities. A person who does not provide their identity details may not be permitted to stay.

8.4 Number of guests. Only registered guests (Article 2) may stay in the apartment; the number of persons may not exceed the apartment's maximum occupancy ([max. guests]). Provided the maximum occupancy is not exceeded, the guest may add a new person to the booking free of charge, before check-in or during the stay, by notifying LINKINN in writing of that person's full name and providing their identity details. For an unregistered person (Article 2), an unregistered person fee is charged for each night they stay overnight in the apartment: the amount obtained by dividing the average nightly accommodation price by the number of guests in the booking (for this booking, [per person per night] per person per night). If an unregistered stay or exceeding the maximum occupancy continues despite a written warning, LINKINN may terminate the contract in accordance with Article 8.8. Babies under 2 years of age are not counted towards the number of guests or the apartment's maximum occupancy; LINKINN is to be informed of them before check-in.

8.5 House rules. The guest complies with the rules of the apartment and of the residence:

8.6 Common areas. The pool, sauna, hammam, gym and indoor car park belong to the residence management and are included in the stay; they may close temporarily for maintenance, because of a breakdown or by decision of the management.

8.7 Check-out. At check-out time, the guest leaves the apartment in the condition in which it was received (except for normal use), with the rubbish taken out. If the apartment is vacated by 13:00 without LINKINN's approval, no fee is charged; this does not give a right to late check-out without approval. If the apartment is vacated after 13:00 without approval, the late check-out fee in Article 8.1 is charged.

8.8 Serious breach of the rules. In the event of serious breaches such as refusal to provide identity details, exceeding the apartment's maximum occupancy, unregistered persons staying, parties, serious disturbance to the neighbours or the residence, or unlawful use, LINKINN may terminate the contract if the breach continues despite a written warning; in that case, the price of the remaining nights is not refunded.

8.9 Payment of additional fees. The fees in Articles 8.1, 8.4 and 8.7 are calculated in euros; after LINKINN's written notice, they are paid in cash (in euros or in Turkish lira at the latest euro foreign exchange selling rate published by TCMB at the time of payment) or by card via the link sent.

Article 9 — Right of withdrawal, cancellation and refund

9.1 No right of withdrawal. Pursuant to Article 15(1)(g) of the Distance Contracts Regulation, the guest has no right of withdrawal under this contract, which relates to accommodation services that must be provided on a specific date or within a specific period.

9.2 Cancellation by the guest. In place of the right of withdrawal, LINKINN grants the following cancellation terms:

Day on which the cancellation notice reaches LINKINNRefund
14 days or more before check-in ([date] inclusive)Full amount paid
7–13 days before check-in ([date] – [date])50% of the amount paid
Less than 7 days before check-in ([date] and later), no-show, early departure after check-inNo refund

a) Days are counted as the calendar days left until the check-in day, based on Istanbul time. b) The refund is calculated on the amount paid, including the cleaning fee. For payments with an advance payment (cash option, offer with an advance payment), the refund is calculated on the advance payment according to the table above; in the event of cancellation or no-show, the balance payable at check-in is not claimed. c) The cancellation notice is given in writing, quoting the booking number, to hello@linkinn.net, via WhatsApp (+90 539 411 41 20) or to the address in Article 1; LINKINN confirms the cancellation and the refund amount in writing. d) In the event of a no-show (Article 2), the booking is deemed cancelled, no refund is made and the apartment is not held for the remaining nights. The booking of a guest who notifies in writing that they will arrive late is kept. e) Rows that are already in the past on the booking date are not shown in the document; for a booking made less than 7 days before check-in, no refund is made on cancellation.

9.3 How refunds are made. Amounts paid by card are refunded to the card used for payment, based on the Turkish lira amount charged to the card. Amounts paid in cash at check-in are refunded in cash in the currency in which they were paid, or to a bank account specified by the guest. LINKINN forwards the refund to the bank, or pays it, within 14 days at the latest from the day the cancellation notice reaches LINKINN (if LINKINN cancels the booking, from the day it notifies the guest of the cancellation; in other cases, from the day the right to a refund arises). How long the amount takes to appear in the account depends on the guest's bank. For cards in a foreign currency, the equivalent amount may differ because of the bank's exchange rate on the day of the refund.

9.4 Cancellation by LINKINN and change of apartment. If the booked apartment cannot be used for a reason attributable to LINKINN (e.g. a breakdown, a calendar conflict), LINKINN notifies the guest without delay and, at the guest's choice: (a) offers an apartment of the same or a higher type in the same residence at no extra charge, or (b) refunds the full amount paid.

9.5 Changes. A change of dates is treated as a cancellation and a new booking; if there is availability, LINKINN may accept the change without applying the cancellation terms.

Article 10 — Security deposit

10.1 LINKINN may request a security deposit before the stay or at check-in. If a security deposit is to be requested, its amount, method and terms are notified to the guest in writing before check-in at the latest; the amount is set separately for each booking.

10.2 The security deposit is taken by card via the link sent to the guest, in Turkish lira at the TCMB foreign exchange selling rate: the amount is either charged to the card or blocked on the card as a pre-authorisation (hold); which of these applies is stated on the link. The security deposit is not offset against the accommodation price.

10.3 If there is no damage and nothing is missing in the apartment after check-out, the full security deposit is refunded to the same card within 7 days at the latest; if it was blocked, LINKINN releases the block within the same period. How long the block takes to be removed from the card depends on the bank that issued the card.

10.4 If there is damage or something is missing, LINKINN notifies the guest in writing, within 3 days of check-out at the latest, of the reason, the supporting documents (photos, invoice or repair quote) and the amount, and collects the documented amount from the security deposit (from the blocked amount, if it was blocked); the remaining amount is refunded, or its block released, at the same time. The guest may object in writing within 7 days from the day the notice reaches them; LINKINN responds to the objection within 7 days at the latest from the day the objection reaches it, and refunds the part found justified to the same card within 14 days at the latest from the day of the response. If no notice is given within this period, the full security deposit is refunded under 10.3.

Article 11 — Damage and liability

11.1 The guest is liable for damage caused to the apartment, its contents and the common areas of the residence through their own fault or the fault of the persons in the booking. Wear and tear from normal use is not considered damage.

11.2 If the damage exceeds the security deposit, LINKINN may claim the excess from the guest, with supporting documents.

11.3 LINKINN is responsible for handing over the apartment clean, ready for use and with the characteristics described in the booking, for remedying breakdowns in the apartment within a reasonable time during the stay, and for protecting the guest's personal data.

11.4 LINKINN is not liable for the loss of valuables and money that the guest leaves in the apartment, unless it is at fault. This provision does not limit cases of mandatory liability arising from law.

11.5 If the service cannot be provided because of events beyond the parties' control (force majeure), such as an earthquake, fire, epidemic, a decision of an official authority, or the residence becoming entirely unusable, the price paid for the nights that could not be provided is refunded.

Article 12 — Personal data

The guest's personal data are processed as described in the Privacy Notice under Personal Data Protection Law No. 6698 (KVKK): https://linkinn.net/kvkk/en/

Article 13 — Notices

Notices between the parties are sent to the guest at the e-mail address and phone number (including WhatsApp) provided in the booking, and to LINKINN at hello@linkinn.net, WhatsApp +90 539 411 41 20 or the address in Article 1. E-mail and WhatsApp messages count as written notice.

Article 14 — Dispute resolution and governing law

14.1 This contract is governed by the law of the Republic of Türkiye. The guest's rights arising under the law of the country of their habitual residence that cannot be excluded by contract are reserved.

14.2 For disputes below the monetary limit announced by the Ministry of Trade (Ticaret Bakanlığı), 186,000 TL for 2026, the provincial / district Consumer Arbitration Committee (Tüketici Hakem Heyeti) at the guest's place of residence or at the place where the consumer transaction was carried out has jurisdiction; for disputes above this limit, an application is first made to a mediator under Article 73/A of Law No. 6502, and if no agreement is reached, the consumer court (tüketici mahkemesi) has jurisdiction.

Article 15 — Entry into force

15.1 This contract enters into force upon the guest's electronic approval at the payment step and the approval of the payment by the bank (Article 7), and remains valid until the end of the stay and, if applicable, the completion of the security deposit refund.

15.2 The texts of this contract in languages other than Turkish are provided to help the guest understand it; if there is any discrepancy between the texts, the Turkish text prevails.

Approval: [full name] · [confirmation time] (Istanbul time) · Contract version: [2026-11-12] · Booking no.: [booking no.]