Pre-contractual information form

Fields in square brackets are filled in with your details during booking; a completed copy is sent with your confirmation e-mail. If the English and Turkish texts differ, the Turkish text prevails.

This form is provided before the contract is concluded for accommodation bookings made through linkinn.net, pursuant to Article 48 of Law No. 6502 on Consumer Protection (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and Articles 5 and 6 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği). This form is an integral part of the distance sales contract.

Booking number: [booking no.] · Form date: [form date] (Istanbul time)

In this form, "day" means calendar day; all times are Istanbul time.

1. Service provider (seller)

The booking is made directly on LINKINN's own website; no intermediary service provider (platform) is involved. For bookings made through platforms such as Airbnb or Booking.com, that platform's terms apply; this form does not cover them.

Complaints can be sent to the e-mail address, WhatsApp number or postal address above; you will receive a reply within 3 business days at the latest.

2. Main characteristics of the service

• The apartment number is not shown during booking; it is sent to you before arrival together with the check-in details. Check-in is via a smart lock (self check-in); you do not have to wait for anyone to hand over a key.
• Included in the stay (as advertised on the website): free use of the residence's indoor pool, sauna, hammam, gym (07:00–23:00) and indoor car park. For the car park, you only need to send us your vehicle's licence plate before arrival.
• The common areas belong to the residence management; they may close temporarily for maintenance, because of a breakdown or by decision of the management.
• The apartment you select during booking (or that the system assigns) is reserved for you. If the apartment cannot be used for a reason attributable to LINKINN, see Article 9.4 of the distance sales contract.

3. Total price (taxes included)

Prices are in euros (EUR).

• The cleaning fee is charged once per stay, not per night, and is shown on a separate line in the table above.
• For a booking made with a personal offer, the price in the offer is the final price, including cleaning.
• Prices include VAT and accommodation tax.
• Apart from this amount, there are no additional costs payable to LINKINN. Additional payments may arise only in the following cases: (1) an early check-in before 13:00 (approved) or vacating the apartment after 13:00 (approved or not approved): [half of the nightly average] for each (section 5); (2) an unregistered person fee of [per person per night] per person per night for an unregistered person (a person who stays overnight in the apartment without being a registered guest) (section 5); (3) if you select "Pay in cash at check-in" and pay the balance by card at check-in (the cash discount does not apply, section 4); (4) a security deposit, if requested (section 7), and the documented cost of damage caused in the apartment: this is deducted from the security deposit and, if there is no security deposit or it is not sufficient, claimed separately (Article 11 of the contract). For card payments with foreign cards, the currency conversion is carried out by the bank that issued your card; any conversion or foreign transaction fees your bank may charge are not borne by LINKINN.
• If a security deposit (guarantee) is required, you will be informed separately; see section 7.

4. Payment

When card payment is available, you choose one of two options during booking:

a) Pay the full amount now by card. The full total amount is charged to your card during booking.

b) Pay in cash at check-in (15% discount). A 15% discount is applied to the total price (including cleaning); the discounted total is rounded to the nearest whole euro (0.50 € and above is rounded up). To secure the booking, you now pay an advance payment by card: the advance payment is 30% of the discounted total (rounded by the same rule), but at least 50 €. If the advance payment would be equal to or more than the discounted total (a short or low-value stay), this option is not shown; the full amount is paid by card. You pay the balance in cash to a LINKINN staff member on the day of check-in and receive a receipt; the meeting time and place are sent to you before your arrival. You can pay the balance in euros, or in Turkish lira (TL) at the latest euro foreign exchange selling rate published by the Central Bank of the Republic of Türkiye (TCMB) at the time of payment. The balance is paid in a single payment and by a single method; the apartment is not handed over until the balance is paid. If you wish to pay the balance by card instead of cash, the cash discount does not apply: the balance is calculated by deducting the advance payment you paid from the undiscounted total (last column in the table below). If cash payment cannot be accepted for a reason attributable to LINKINN, the discount is kept for card payment as well.

For this booking: paid now [paid now], payable at check-in [payable at check-in].

If you pay the balance at check-in by card instead of cash: [balance by card].

• With a personal offer, the payment plan is set by the offer: either the full amount by card, or the advance payment stated in the offer (at least 50 €) by card now and the balance at check-in. Offers have no cash discount option. At check-in you pay the balance in cash, in euros or in Turkish lira at the latest euro foreign exchange selling rate published by TCMB at the time of payment, or by card via the link sent to you; the amount does not change with the payment method.
• When card payment cannot be accepted, only a booking request is taken on the website; no payment is taken and no contract is concluded. Once card payment is possible, availability is checked and a personal offer link is sent to your e-mail; the booking is confirmed when you approve the documents on this link and pay by card.
• How card payment works: 16-digit Visa, Mastercard and TROY cards are accepted; there are no instalments. Payment is taken via the virtual POS of Kuveyt Türk Katılım Bankası A.Ş., with 3D Secure verification (an SMS code from your bank).
• Turkish lira conversion: The bank collects payments in Turkish lira only. The euro amount is converted into Turkish lira at the latest euro foreign exchange selling rate published by the Central Bank of the Republic of Türkiye (TCMB) at the moment you proceed to the payment step, and is charged to your card in TL. The rate and the TL amount are shown before the payment button: [TL amount] TL (1 € = [rate] TL, TCMB foreign exchange selling rate, [rate date]).
• Your card details (number, expiry date, security code, name on the card) are transmitted to the bank via the LINKINN server over an encrypted connection; LINKINN does not store them. Only the card brand and the last 4 digits are recorded.
• When the payment is approved, the booking is confirmed and a confirmation e-mail is sent. If no definitive response is received from the bank, you will be asked not to pay again; the status will be checked and we will write to you.

5. Performance of the service

• Check-in is on [check-in date] from 15:00; check-out is on [check-out date] by 11:00. The smart lock and check-in details are sent to you by e-mail or WhatsApp before your arrival.
• Early check-in and late check-out are possible only if the apartment is available and LINKINN gives prior written approval. An approved early check-in from 13:00 and an approved late check-out until 13:00 are free of charge; for an earlier check-in or a later check-out, half of the average nightly accommodation price ([half of the nightly average]) is charged for each, separately. Average nightly accommodation price = accommodation price (excluding cleaning, before the cash discount) ÷ number of nights; for a personal offer, offer price ÷ number of nights; for this booking, [nightly average]. If the apartment is vacated by 13:00 without approval, no fee is charged; this does not give a right to late check-out without approval. If the apartment is vacated after 13:00, the late check-out fee ([half of the nightly average]) is charged.
• At check-in, the identity details of everyone staying (Turkish identity card or passport) are requested and, as required by law, reported to the law enforcement authorities.
• Rules of stay (details in Article 8 of the distance sales contract): no smoking, e-cigarettes or hookah in the apartment; no parties, meetings or celebrations attended by persons other than the registered guests; 23:00–08:00 are quiet hours, and daytime visitors leave by 23:00 at the latest; pets are accepted only with prior written approval (no extra fee is charged). The apartment may be occupied by as many persons as stated in the booking; you can add a new person free of charge by notifying us in advance, without exceeding the apartment's maximum occupancy ([max. guests]). For an unregistered person (a person who stays overnight in the apartment without being a registered guest), an unregistered person fee of [per person per night] per person per night is charged. If a serious breach continues despite a written warning, LINKINN may terminate the contract; in that case, the price of the remaining nights is not refunded.

6. No right of withdrawal — cancellation terms apply instead

Right of withdrawal: Pursuant to Article 15(1)(g) of the Distance Contracts Regulation, the consumer has no right of withdrawal in contracts for accommodation services that must be provided on a specific date or within a specific period. As this booking is made for specific dates, the 14-day right of withdrawal cannot be exercised.

Instead, LINKINN grants the following cancellation terms by contract:

• Days are counted as the calendar days left until the check-in day, based on Istanbul time. Example: if check-in is on 20 November, full refund until 6 November (inclusive), 50% from 7 to 13 November, no refund from 14 November onwards.
• Rows that are already in the past on the booking date are not shown; for a booking made less than 7 days before check-in, no refund is made on cancellation.
• No-show: If you do not check in by 11:00 on the day after the check-in day and do not notify us in writing, you are deemed a no-show; the booking is deemed cancelled, no refund is made and the apartment is not held for the remaining nights. If you notify us in writing that you will arrive late, your booking is kept.
• The refund is calculated on the amount paid, including the cleaning fee. With the "Pay in cash at check-in" option and with an offer with an advance payment, the amount paid is the advance payment, so the refund is calculated on the advance payment according to the table above; in the event of cancellation or no-show, the balance payable at check-in is not claimed.
• To cancel, write to hello@linkinn.net, via WhatsApp (+90 539 411 41 20) or to our postal address, quoting your booking number. The notice must be in writing; LINKINN confirms the cancellation and the refund amount in writing.
• Amounts paid by card are refunded to the card used for payment, based on the Turkish lira amount charged to the card; amounts paid in cash at check-in are refunded in cash in the currency in which they were paid, or to a bank account you specify. LINKINN forwards the refund to the bank, or pays it, within 14 days at the latest from the day the cancellation notice reaches LINKINN (if LINKINN cancels the booking, from the day it notifies you of the cancellation). How long the amount takes to appear in your account depends on your bank. For cards in a foreign currency, the equivalent amount may differ because of your bank's exchange rate on the day of the refund.
• If the booking is cancelled by LINKINN, the full amount paid is refunded.
• These terms are shown with their dates during booking and are set out in the confirmation e-mail.

7. Guarantee (security deposit)

LINKINN may request a security deposit before the stay or at check-in. If a security deposit is to be requested, its amount, method and terms will be notified to you in writing before check-in at the latest; the amount is set separately for each booking.

• The security deposit is taken by card via the link sent to you, in Turkish lira (at the TCMB foreign exchange selling rate): the amount is either charged to your card or blocked on your card as a pre-authorisation (hold); which of these applies is stated on the link.
• If there is no damage and nothing is missing in the apartment after check-out, the full security deposit is refunded to the same card within 7 days at the latest; if it was blocked, LINKINN releases the block within the same period. How long the block takes to be removed from your card depends on your bank.
• If there is damage or something is missing, LINKINN notifies you in writing, within 3 days of check-out at the latest, of the reason, the supporting documents (photos, invoice / quote) and the amount, and collects this amount from the security deposit; the remainder is refunded, or its block released, at the same time. You may object in writing within 7 days from the day the notice reaches you; LINKINN responds to the objection within 7 days at the latest from the day the objection reaches it, and refunds the part found justified within 14 days at the latest from the day of the response. If no notice is given within this period, the full security deposit is refunded.

8. Additional cost of the means of communication

There is no additional fee payable to LINKINN for the website, e-mail and WhatsApp used for booking and communication; only your own operator's standard tariff applies.

9. Complaints and dispute resolution

• First send your issues and complaints to hello@linkinn.net or via WhatsApp; you will receive a reply within 3 business days at the latest.
• In disputes, applications below the monetary limit announced each year by the Ministry of Trade (Ticaret Bakanlığı), 186,000 TL for 2026, are made to the provincial / district Consumer Arbitration Committee (Tüketici Hakem Heyeti) at your place of residence or at the place where the consumer transaction was carried out. Applications can also be made via e-Devlet. Guests living outside Türkiye may apply to the Consumer Arbitration Committee in Istanbul (Esenyurt), the place where the consumer transaction was carried out.
• For disputes above the monetary limit, applying to a mediator before filing a lawsuit is mandatory under Article 73/A of Law No. 6502; if no agreement is reached, an application may be made to the consumer court (tüketici mahkemesi).

10. Personal data

The information you provide for the booking is processed as described in the Privacy Notice under Personal Data Protection Law No. 6698 (KVKK): https://linkinn.net/kvkk/en/

11. Confirmation

By ticking the box at the payment step, you confirm that you have read this pre-contractual information form and the distance sales contract, and that you accept that you have no right of withdrawal and accept the cancellation terms. Pressing the payment button creates an obligation to pay. A copy of this form completed with your booking details is sent to you with the confirmation e-mail.

Time of confirmation: [confirmation time] (Istanbul time) · Form version: [2026-11-12]